1. Program Overview
Autiv Detailing offers an optional SMS text message program to keep customers informed about their mobile car detailing appointments. Messages include booking confirmations, appointment reminders, and service updates. This program is entirely voluntary — customers may book services without opting in to SMS.
Business Name: Autiv Detailing
Website: autivbooking.com
Service Area: Mobile car detailing (we come to you)
Message Types: Booking confirmations, morning-of reminders, service updates
Message Frequency: 1–3 messages per booking (confirmation + reminder + optional update)
Standard message and data rates may apply.
2. Consent Collection Method
Consent to receive SMS messages is collected during the online booking process at autivbooking.com. At the final review step before confirming a booking, customers are presented with a clearly labeled opt-in checkbox.
On-Screen Consent Language
"I understand and consent to receive SMS text messages regarding my service appointment, including confirmations, reminders, and updates. Standard message rates apply."
The checkbox is unchecked by default. The customer must actively check the box to opt in. Customers who do not check the box can still complete their booking — SMS consent is not required to book a service.
Screenshot of Consent Checkbox in Booking Flow
The SMS consent checkbox as it appears on the booking review page at autivbooking.com
Verbal Consent Script
If a customer books by phone or in person, the following script is used to obtain verbal consent:
"We offer text message updates for your appointment — things like a booking confirmation and a reminder the morning of your service. Would you like to receive text messages about your appointment? Standard message and data rates may apply, and you can reply STOP at any time to opt out."
Simulated Verbal Consent Conversation
"Thanks for booking with us! We offer text message updates for your appointment — things like a booking confirmation and a reminder the morning of your service. Would you like to receive text messages about your appointment? Standard message and data rates may apply, and you can reply STOP at any time to opt out."
"Yes, that sounds good."
"Great, I've noted your consent. You'll get a confirmation text shortly, and a reminder the morning of your appointment. Again, you can text STOP anytime to opt out. Is there anything else I can help with?"
3. How Consent Is Recorded and Stored
When a customer opts in to SMS via the online booking form, their consent is recorded as a data field in our secure database (Google Cloud Firestore) along with their booking details.
- Field name:
smsConsent - Value:
true(opted in) orfalse(not opted in) - Stored with: Customer name, phone number, booking date/time, and timestamp of when consent was given
- Retention: Consent records are retained for the duration of the customer relationship and for a minimum of 5 years for compliance purposes
For verbal consent obtained by phone, the staff member records the consent in the booking system at the time of the call, noting the date, time, and that verbal consent was provided.
Only customers with smsConsent: true in their booking record receive text messages. Our system checks this field before sending any SMS.
4. Message Content Examples
Booking Confirmation (sent immediately after booking)
"Autiv Detailing: Your appointment is confirmed for [Date] at [Time]. We'll see you at [Address]. Reply STOP to opt out."
Morning-Of Reminder (sent at 8:00 AM day of appointment)
"Autiv Detailing: Reminder — your [Service] is today at [Time]. We'll arrive at [Address]. Reply STOP to opt out."
5. Opt-Out Instructions
Customers can opt out of SMS messages at any time using any of the following methods:
- Reply STOP — Text the word STOP to any message received from Autiv Detailing. Opt-out is processed immediately and automatically.
- Contact us — Email or call Autiv Detailing and request to be removed from SMS communications.
- Future bookings — Simply leave the SMS consent checkbox unchecked when booking your next appointment.
After opting out, the customer will receive one final confirmation message: "You have been unsubscribed from Autiv Detailing texts. You will not receive any more messages. Reply HELP for help."
Opting out of SMS does not cancel or affect any existing or future bookings.
6. Help and Support
Customers can text HELP at any time to receive the following response:
"Autiv Detailing appointment alerts. For help, visit autivbooking.com or email gavin@autivbooking.com. Reply STOP to cancel. Msg&data rates may apply."
7. Privacy and Data Use
- Phone numbers are collected solely for the purpose of sending appointment-related text messages.
- Phone numbers and consent data are never sold, shared with third parties, or used for marketing purposes unrelated to Autiv Detailing services.
- All data is stored securely in Google Cloud Firestore with access restricted to authorized personnel only.
- Messages are sent via Twilio, a trusted and compliant messaging platform.
8. Contact Information
Business: Autiv Detailing
Email: gavin@autivbooking.com
Website: autivbooking.com
Effective Date: April 15, 2026
Last Updated: April 15, 2026